Sublanguage Analysis Applied to Trouble Tickets
نویسندگان
چکیده
A feasibility study was conducted to determine whether the sublanguage methodology of NLP could analyze and represent the vital information contained in trouble tickets’ ungrammatical text and to explore various knowledge mining approaches to render the data contained in these documents accessible for analysis and prediction. Experiments showed that the linguistic characteristics of trouble tickets fit the sublanguage theoretical framework, thus enabling NLP systems to tap into the unrealized value of trouble ticket data.
منابع مشابه
Illuminating Trouble Tickets with Sublanguage Theory
A study was conducted to explore the potential of Natural Language Processing (NLP)based knowledge discovery approaches for the task of representing and exploiting the vital information contained in field service (trouble) tickets for a large utility provider. Analysis of a subset of tickets, guided by sublanguage theory, identified linguistic patterns, which were translated into rule-based alg...
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